Refund & Returns Policy
Last updated: August 2026
We want you to love what you order. If something isn’t right, here is how returns and refunds work at The Skin Boudoir.
Eligibility for Returns
Due to the personal and hygienic nature of beauty products, we can only accept returns on items that are unopened, unused, and in their original sealed packaging, within 7 days of delivery. Items that have been opened, used, or damaged after delivery cannot be returned unless they arrived faulty or incorrect.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with your order number and a photo of the item, and we will arrange a replacement, exchange, or refund.
How to Request a Return
Email theskinboudoirbeauty@gmail.com or contact us on +234 816 635 6220 with your order number and reason for return. Our team will confirm eligibility and provide instructions for returning the item to our Lagos location.
Refunds
Approved refunds will be issued to your original payment method within 7-10 business days of us receiving and inspecting the returned item. Shipping fees are non-refundable unless the return is due to our error.
Exchanges
If you would prefer an exchange rather than a refund, let us know when you request your return and we will confirm availability of the replacement item.
Non-Returnable Items
For hygiene reasons, opened skincare, cosmetics, fragrance, and personal care items cannot be returned unless faulty.